Privacy Policy

1. General Information

This Privacy Policy explains how personal data collected through 1on1Spanish.com (the “Website”) is processed and protected.

The Website and the services offered under the 1on1Spanish brand are operated by:

Ringteacher Spain S.L.
CIF: B87732079
Calle Comunidad de Canarias 46
28231 Las Rozas, Madrid
Spain

Ringteacher Spain S.L. is the data controller responsible for the processing of personal information collected through the Website and in connection with the provision of 1on1Spanish services.

This Privacy Policy applies to users, prospective customers and customers who visit the Website, contact us, create an account or purchase or use any of our services.

2. Personal Data We Collect

Depending on how you interact with 1on1Spanish, we may collect the following categories of personal data:

• First and last name.
• Email address.
• Telephone number.
• Country or location.
• Account and login information.
• Information provided when contacting us.
• Information relating to the services and classes you purchase or book.
• Billing and transaction information.
• Information regarding your language level, learning objectives, preferences and progress where necessary to provide the educational service.
• Technical information relating to your access to the Website, such as IP address, browser, device, operating system, access date and referral URL.
• Marketing preferences and communications.

Where payment details are required, they may be processed directly by the relevant payment service provider. 1on1Spanish does not necessarily store complete card details.

3. How We Collect Your Data

We may collect personal data when you:

• Visit 1on1Spanish.com.
• Complete a contact or registration form.
• Create an account.
• Purchase a plan, package or other service.
• Book, reschedule or cancel a class.
• Communicate with our customer service team.
• Participate in a class or interact with your teacher.
• Subscribe to newsletters or marketing communications.
• Use the Website or our online services.

Certain technical information may also be collected automatically through cookies and similar technologies.

4. Purposes of Processing

We process personal information for the following purposes:

Providing our services

To create and manage your account, arrange your classes, assign or allow you to select teachers, manage bookings and provide the Spanish learning services you have contracted.

Managing the contractual relationship

To process purchases, payments, invoices, renewals, cancellations and other matters related to your subscription, plan or package.

Customer service

To respond to questions, requests, incidents or complaints.

Improving our services

To analyse the use and performance of our Website and services and improve the learning experience and functionality offered to users.

Security

To prevent fraud, unauthorised access, misuse of our systems or other security incidents.

Legal obligations

To comply with applicable accounting, tax, consumer protection and other legal obligations.

Marketing communications

Where you have provided consent or where otherwise permitted by applicable law, we may send you information about services, promotions, educational content and news related to 1on1Spanish.

You may unsubscribe from marketing communications at any time.

5. Legal Basis for Processing

Personal data may be processed on one or more of the following legal bases:

• Your consent.
• The performance of a contract or measures taken prior to entering into a contract.
• Compliance with a legal obligation.
• Our legitimate interests, provided that these interests do not override your rights and freedoms.

Where processing is based on consent, you may withdraw that consent at any time.

6. Data Retention

Personal data will be retained only for as long as necessary to fulfil the purpose for which it was collected.

Where you become a customer, certain information may also be retained after the contractual relationship ends where required to comply with legal, accounting, tax or other regulatory obligations or to address potential legal claims.

7. Service Providers and Third Parties

To provide the 1on1Spanish service, Ringteacher Spain S.L. may use third-party providers for services such as:

• Website and infrastructure hosting.
• Payment processing.
• Email delivery.
• Customer communications.
• Videoconferencing or telecommunications.
• Customer management.
• Analytics and technical services.
• Teaching and educational services.

These providers will only have access to the information necessary to perform the services entrusted to them and must process personal data in accordance with applicable data protection legislation and their contractual obligations.

Some providers may be located outside the European Economic Area. Where international transfers of personal data take place, appropriate legal safeguards will be implemented in accordance with the GDPR.

8. Data Security

Ringteacher Spain S.L. applies appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.

Communications with the Website are protected using appropriate encryption technologies such as HTTPS/TLS.

Although we take reasonable measures to protect personal information, no Internet-based system can guarantee absolute security.

9. Your Data Protection Rights

Under applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR), you may exercise the following rights where applicable:

• Access your personal data.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data.
• Object to certain processing.
• Request restriction of processing.
• Request portability of your personal data.
• Withdraw consent at any time where processing is based on consent.

Requests may be sent to:

Ringteacher Spain S.L.
Calle Comunidad de Canarias 46
28231 Las Rozas, Madrid
Spain

Email: hola@1on1spanish.com

We may request appropriate proof of identity before processing a request.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD) if you believe that your personal data has not been processed in accordance with applicable law.

10. Marketing Communications

If you subscribe to our newsletter or consent to receive commercial communications, we may use your email address and other contact details to send information about 1on1Spanish.

You may unsubscribe at any time by using the unsubscribe link included in our communications or by contacting us.

Withdrawal of consent for marketing communications will not affect communications that are necessary for the performance of an existing contract.

11. Cookies

1on1Spanish.com currently uses only strictly necessary cookies. No analytics, advertising or profiling cookies are used, and no third-party tracking services are loaded by the Website. Should this change, this Privacy Policy and our Cookie Policy will be updated beforehand and consent will be requested where legally required.

Further information about the cookies used on the Website and how you can manage your preferences is available in our Cookie Policy.

12. Minors

Our services may be used by minors only where permitted and with the appropriate involvement or consent of their parent or legal guardian when required.

Parents or legal guardians who contract services on behalf of a minor are responsible for providing accurate information and ensuring that the use of the service complies with applicable law.

13. Links to Third-Party Websites

The Website may contain links to third-party websites or services.

Ringteacher Spain S.L. is not responsible for the privacy practices or content of third-party websites that are not under its control. Users should review the privacy policies of those services before providing personal information.

14. Changes to this Privacy Policy

Ringteacher Spain S.L. may update this Privacy Policy to reflect legal, technical or operational changes.

The current version will always be available on 1on1Spanish.com, together with the date of its latest update.

Continued use of the Website after an update will be subject to the version of the Privacy Policy in force at that time.